Privacy Policy

• Contact details: your name, email address and phone or WhatsApp number.
• Enquiry details: the service or development you're interested in, your budget range, your buying timeframe, and anything else you tell us.
• Service details: if you book our cleaning or property services, the property address and the access instructions for the job. We don't store card details. Any card payments are handled by our payment provider.
• Identity checks: only if the law requires us to confirm who you are before an introduction, for example by checking your ID and proof of address.
• Communications: emails, WhatsApp messages and call notes between you and us.
• Website data: the pages you visit, where you came from, your country, and your device and browser type, collected by our website analytics. This uses no cookies and does not identify you. See Website analytics below.

We do not knowingly collect data from anyone under 18.

We do not make decisions about you by automated means alone.

• H&S Real Estate LLC, a licensed real estate brokerage in Dubai, United Arab Emirates. We share your details only if you tick the consent box on our form. H&S then handles your property enquiry, viewings, reservation, paperwork and payments. To register your interest, H&S may pass your details to the property developer.
• Our service providers, who only get what they need to do their job: website hosting, email, our client tracker, WhatsApp Business (Meta), our booking calendar and our payment provider.
• Our cleaners and trades partners, who receive the property address and access details for a booked job.
• Our professional advisers, such as accountants and lawyers.
• Authorities such as HMRC or the National Crime Agency, where the law requires it.

We never sell your personal data.

The UK has not confirmed that the UAE protects personal data to the UK standard. If you ask us to introduce you to our UAE partner, we send your details there on the basis of your explicit consent, and because the transfer is needed to take the steps you have asked for. This means UK data protection rights may be harder to enforce once your data is in the UAE. You can withdraw your consent before we make the introduction.

Some of our service providers may store data outside the UK. Where they do, they rely on safeguards approved under UK law.

You can ask us to:

• give you a copy of your data
• correct it
• delete it
• restrict or object to how we use it
• send it to you or another organisation in a usable format

You can also withdraw your consent at any time. Withdrawing consent does not affect anything we did with your consent before you withdrew it.

Email hello@maisonhospitality.co.uk and we will reply within one month. Some records, such as anti-money laundering checks, must be kept even if you ask us to delete them.

We don't send marketing newsletters, sell your data, hold client money or take payments for property purchases. We only contact you about the enquiry you made or the service you booked.

Our website analytics is provided by Lovable. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify you. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

For every visitor it records: the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. Detailed data is kept for 90 days and daily summaries for a year.

Essential cookies keep the website working. We set no analytics or advertising cookies.

If you're unhappy with how we've handled your data, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We update this policy when our services or the law change. The date at the top shows when it was last updated.